Creating A Culture of Service Excellence

Wednesday August 19th

Luncheon Meeting
11:30AM to 1:00PM
Members $24 CLICK HERE to register with option to prepay online or pay at door.
Non-members $24 CLICK HERE to register and prepay using PayPal - no account needed.
imageGuest Speaker, Jim Garcia

“Great Service Happens . . . Bad service happens all by itself.”

Service is an interesting product. One that is produced consumed and delivered all at the same time. Everyone in your business that has interaction with customer’s internal or external lives has a “service moment.” How can you make each interaction one of service?  Join us for a presentation by Jim Garcia, owner of HospiTotally, as he shares with us the keys to providing excellent service which will result in happy, loyal customers.

Jim Garcia has been in the hospitality industry for forty years and has experienced many roles in creating a great guest experience. Jim helped in developing the corporate growth of restaurant chains through management operations, systems implementation, and human resource development. Jim is the co-founder of HospiTotally- a management and business development company with his twin brother John Garcia. Jim is currently the Vice President of Operations at Sadies of New Mexico.
Jim has owned his own restaurants and is a certified instructor for the Educational Foundation of the National Restaurant Association.

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New Website Coming Soon…

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Our website will have a completely new look soon!

We are the first chapter in a roll out of chapter websites produced through NAWBO National. It’s going to be awesome, allowing us to put up photos and videos, spotlight a member, honor Corporate Partners with their own company page, etc. It will also interface with NAWBO National events and resources, so all things NAWBO will be at your fingertips. Our URL doesn’t change. We anticipate seeing our new site come live within the next 30 days. Of course, please don’t hold your breath . . .

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NAWBO member Rikki Quintana and her business, HOON ARTS

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When most people retire, they spend their days in carefree relaxation happy to not have to go into the office every morning.

(This article published in ABQ Business First- July23rd)

When Rikki Quintana retired as a lawyer in 2011, she decided to start her own creative business.
“When I was first starting out in law, I had visions of becoming an international relations lawyer — but my career took a detour and I ended up doing more general law first in Southern California and then here in New Mexico,” Quintana said. “When I retired, I wanted to get back to where my heart had always been. I’ve always been interested in international connections and cross-cultural understanding. My whole business sort of blossomed out of that.”
To read more Click here to see the Albuquerque Business First article

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