Creating A Culture of Service Excellence

Wednesday August 19th

Luncheon Meeting
11:30AM to 1:00PM
Members $24 CLICK HERE to register with option to prepay online or pay at door.
Non-members $24 CLICK HERE to register and prepay using PayPal - no account needed.
imageGuest Speaker, Jim Garcia

“Great Service Happens . . . Bad service happens all by itself.”

Service is an interesting product. One that is produced consumed and delivered all at the same time. Everyone in your business that has interaction with customer’s internal or external lives has a “service moment.” How can you make each interaction one of service?  Join us for a presentation by Jim Garcia, owner of HospiTotally, as he shares with us the keys to providing excellent service which will result in happy, loyal customers.

Jim Garcia has been in the hospitality industry for forty years and has experienced many roles in creating a great guest experience. Jim helped in developing the corporate growth of restaurant chains through management operations, systems implementation, and human resource development. Jim is the co-founder of HospiTotally- a management and business development company with his twin brother John Garcia. Jim is currently the Vice President of Operations at Sadies of New Mexico.
Jim has owned his own restaurants and is a certified instructor for the Educational Foundation of the National Restaurant Association.

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Special Guest July 15th

NAME: Jane MUREWA

COUNTRY: Rwanda

AGE: 45

BUSINESS: Gahini Agribusiness

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Bio
Jane was always the “new girl” at school. Her father was a Reverend whose profession required the family to move quite a bit. Eventually, Jane completed her education in Uganda and began working with Uganda commercial bank in 1987.

In 1998, Jane resigned from the banking job and returned to her home Rwanda, where she worked with bank of Kigali and later with a telecommunication company (MTN Rwanda) till March 2014. She has always tried business while in employment such as; cleaning business, cloth selling and farming. Jane went on to obtain a Masters degree in business administration and in the following years, she took a part time lecturing job at Mutara Polytechnic University as she worked to get her farming business off the ground. Jane is good at multitasking. In April 2014, Jane left full time employment to devote all her time to her agribusiness. In a short time of nine months, Jane has managed to increase her cultivated area from one and half acres to five acres.

Business Info
Gahini Agribusiness is a large-scale farming company that started in 2012 doing seed multiplication of beans, maize and soya beans. Being a seasonal business with the challenge of its reliance on good weather, Gahini agribusiness has not shown a big success since 2012.  However Jane is optimistic she is going take it to another level now that she is devoting all her time to the business.

By attending the PEACE THROUGH BUSINESS® program, Jane hopes to turn into a better professional business woman and learn more about agribusiness. Jane will be working with Monte Skarsgard of Skarsgard Farms in Albuquerque

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July 29-August 2, 2015 Girl Scout Camp Elliott Barker, Angel Fire

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Calling All Strong & Successful Women:  Become a Mentor for Camp CEO
As a professional woman in New Mexico, you are aware of the unique challenges facing our community, especially our school-aged girls.

Through Camp CEO, we give girls the support and opportunity to discover more about themselves, to explore possible careers, and have access to positive female role models. We believe this support is vital and gives high school-aged girls the confidence and courage to make informed life choices.  Statistics show that girls benefit significantly through positive female role models, mentorship, and exposure to various choices, options, and possibilities for their future.  The goal of the program is to strengthen the girls’ ability to understand their natural strengths, realize their potential, set realistic goals, and above all, understand they have the power to take charge of their lives!

Are you passionate about making a difference in the life of girls in New Mexico?  Join us as a mentor, or “CEO.” As a mentor, you will be investing in a girl and her journey toward continued success.

How to apply:  Women interested in providing support to Camp CEO as a mentor will need to fill out an application and submit by June 2.
Click here for all the details:

Details...

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