Disney Institute comes to Albuquerque
NAWBO New Mexico Welcomes DISNEY INSTITUTE PROFESSIONAL DEVELOPMENT to Albuquerque
Full-day program explores secrets of great customer service. Disney Institute is bringing its renowned professional development program, “Disney’s Approach to Quality Service,” to Albuquerque on April 6, 2011.
Sponsored locally by University of New Mexico Division of Continuing Education, the full-day event will demonstrate how anticipating and reacting to customers’ needs, wants, and emotions is an integral aspect of delivering quality service and achieving business results.
The program will be held at the UNM Continuing Education Conference Center and will give participants new ideas for creating a service-driven organization that delivers excellence.
“Delivering great service is critical for companies looking to survive and prosper,” said Jeff James, vice president for Disney Institute. “This program is a rare opportunity for New Mexico business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”
The full-day “Disney’s Approach to Quality Service” program will give participants an ‘insider’s look’ at business practices that have helped Disney become respected for product and service quality. In 2010, Fortune magazine recognized Disney as the world’s most admired company for quality. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.
“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it’s a necessity,” James said. “This program is made for organizations – large and small – that are looking to create a service experience that exceeds customer expectations and drives repeat business.”
Program registration is $395 per person and includes all course materials plus catered breakfast, breaks, and lunch. Group discounts are available.
For more information and to register for the “Disney’s Approach to Quality Service” program, call 877-544-2384 ext. 1 or visit our web site .
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